Help center
How can we help?
Popular questions
Quick answers about orders, returns and payments.
How is my order delivered?
Each shop packs and ships its own pieces from Vietnam, and you'll see each shop's order on your orders page.
Go to your ordersWhy did my purchase become several orders?
When your bag holds pieces from more than one shop, each shop gets its own order. You pay once at checkout, and each order then moves on its own.
How do I return a piece?
Returns follow each shop's own return policy; request one from the order page after delivery.
Go to your ordersHow is a return refunded?
An accepted return refunds your whole order to your original payment method.
How do I pay?
At checkout you pay by card or wallet on our payment partner's secure page, then come back to Sunsosea to see your order.
All questions
Show all topicsSelling on Sunsosea
How do I open a shop?
Apply on our seller site, then add your story, photos and products. Your shop goes live once our team has verified it.
Sell with usDo I list my pieces in both languages?
Yes. Each piece is listed in English and Vietnamese, so every shopper reads it in their own language.