Shipping & returns
Last updated Oct 31, 2026
Where we ship from
Every shop on Sunsosea ships from Vietnam. Each shop packs and sends its own parcel.
Delivery
When your bag holds pieces from more than one shop, you pay once and each shop gets its own order, so your pieces may arrive in separate parcels. Shipping is worked out per shop at checkout.
Tracking your order
You'll see each order's status on your orders page and on the order's own page. It changes as the shop sends your order, and again when it is delivered.
Go to your ordersReturns
Returns follow each shop's policy. Request a return from the order page within the return window. An accepted return refunds your whole order.
- A delivered order shows on its page when the return window closes
- Choose the pieces and a reason for the return
- Add up to 5 photos, JPG or PNG, if they help
Refunds
An accepted return refunds your whole order to your original payment method. If you cancel a paid order before the shop starts delivering it, the full amount is refunded the same way.
Still have questions?
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