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Popular questions
Quick answers about orders, returns and payments.
How is my order delivered?
Each shop packs and ships its own pieces from Vietnam, and you'll see each shop's order on your orders page.
Go to your ordersWhy did my purchase become several orders?
When your bag holds pieces from more than one shop, each shop gets its own order. You pay once at checkout, and each order then moves on its own.
How do I return a piece?
Returns follow each shop's own return policy; request one from the order page after delivery.
Go to your ordersHow is a return refunded?
An accepted return refunds your whole order to your original payment method.
How do I pay?
At checkout you pay by card or wallet on our payment partner's secure page, then come back to Sunsosea to see your order.
All questions
Show all topicsOrders & delivery
How is my order delivered?
Each shop packs and ships its own pieces from Vietnam, and you'll see each shop's order on your orders page.
Go to your ordersWhy did my purchase become several orders?
When your bag holds pieces from more than one shop, each shop gets its own order. You pay once at checkout, and each order then moves on its own.
Where can I see where my order is?
Open Orders & returns in your account. Each order shows its current status there and on its own page.
Orders & returnsCan I cancel an order?
Yes, once it is paid and until the shop starts delivering it. Cancel from the order page; the full amount is refunded to your original payment method.